Shipping policy

Shipping Policy

Diamond Basin Design Co.

Thank you for shopping with Diamond Basin Design Co.! Every order is carefully packaged with love and attention to detail in Wyoming.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Many orders may ship sooner! Handmade or made-to-order jewelry may require additional processing time, which will be noted in the product description.

Domestic Shipping (United States)

We ship throughout the United States. Shipping rates and available delivery options are calculated at checkout.

Delivery times vary depending on the shipping method selected and your location.

International Shipping

We are happy to offer international shipping!

International shipping rates and available delivery options are calculated at checkout.

Delivery times vary depending on the destination country, customs processing, and shipping carrier.

International customers are responsible for any applicable customs duties, import taxes, or additional fees not collected at checkout.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Shipping Delays

Please understand that weather conditions, holidays, customs processing, and carrier delays may affect delivery times.

Incorrect Shipping Addresses

Please double-check your shipping information before placing an order. If you notice an error, contact us as soon as possible so we can attempt to correct it before shipment.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us so we can help determine the next steps.

Contact Us

For questions regarding your order or shipping, please email:

diamondbasinjewelry@gmail.com

Thank you for supporting Diamond Basin Design Co. and handmade western jewelry!